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Wednesday, October 18 • 01:15 - 01:53
"It's Tricky: Chatbots & QA" Lina Zubyte TID 2023 Online Presentation Recording

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It's Tricky: Chatbots & QA

In 2016, as part of a survey run by Oracle regarding tech trends, over 80% of businesses answered that they already have or will implement a chatbot by 2020. Now it's 2023 and we definitely see automating messaging solutions in our daily life. More and more businesses are experimenting with chatbots, especially when it comes to customer-facing services. However, with chatbots comes a huge amount of uncertainty: how do we actually make sure we build good chatbots? How can we test them?

Working with a chatbot as a QA, I felt like the traditional methods of testing do not apply as well in this new area. It made me do a lot of research, experiment, and, even build my own chatbot to explore the topic more. What should we think about when we build chatbots? How can we as QAs help to ensure the quality of a chatbot? In the end, what is a high quality chatbot? Join me in my session on Chatbots & QA to find out more about my learnings and get ready for the future.

avatar for Lina Zubyte

Lina Zubyte

Independent Quality Consultant
Lina Zubyte is a passionate Quality Enthusiast who loves to ask questions, test, collaborate with diverse departments and investigate issues. Lina has worked in companies of different sizes (large multi-national companies and a startup), moved countries for work and had to adapt quickly... Read More →

Wednesday October 18, 2023 01:15 - 01:53 EDT